1. Information Collection and Use
What We Collect:
- Personal information you provide when making an inquiry or placing an order, such as your name, email address, phone number, and address.
- Data collected automatically when you visit our website, including your IP address, browser type, and browsing activity.
How We Use Your Information:
- To process a quotation and fulfil orders that you have requested.
- To communicate with you about your order, inquiries, or our services.
- To carry out our obligations arising from any contracts entered into by you and us;
seek your views or comments on the services we provide.
- To notify you of changes to our services or maintenance updates.
- To send you communications which you have requested and that may be of interest to you.
- For internal analytics to improve our website and services.
- To comply with legal obligations.
Chatbot Interactions:
We use a chatbot on our website to help answer questions, provide general information about our products and services, and assist visitors with enquiries.
When you use the chatbot, we may collect and process the information you choose to provide, such as your name, email address, phone number, project details, delivery location, budget, timeline, and any other information you include in your messages.
We use this information to:
- respond to your enquiry;
- provide relevant information about our products and services;
- prepare or follow up on quotations;
- improve our website, customer service, and enquiry process;
- keep a record of conversations where needed for customer support, sales, or service purposes.
Please do not submit sensitive personal information through the chatbot unless it is necessary for your enquiry.
Chatbot information and accuracy:
Our chatbot is provided to help visitors access general information quickly. While we aim to keep the information accurate and helpful, chatbot responses may occasionally be incomplete, inaccurate, or out of date.
Any information provided by the chatbot is for general guidance only. It does not create a binding offer, quotation, contract, warranty, or guarantee. Any final price, specification, availability, delivery timeline, or agreement must be confirmed directly by Pods4U in writing.
